Returns & Exchanges

At Mintra Egypt, we want you to be completely satisfied with your home and office essentials; therefore, we offer a flexible 14-day return and exchange policy for all unused products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via our website or hotline within 14 days of receiving your order to request a return or exchange.

• 2.
  Prepare the Package

  Ensure the items are in their original condition, unused, and include all original tags and packaging materials to qualify for a refund.

• 3.
  Schedule a Pickup

  Our courier partner will contact you within 3-5 business days to collect the items directly from your doorstep at a convenient time.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed via the original payment method or as a store credit within 7-10 working days.